Refund & Return Policy

Last updated: 28 September 2026

At Moonaire, every piece of jewellery is carefully selected, inspected, and prepared before it begins its journey to you. We want your experience with our jewellery to feel as thoughtful as the pieces themselves.

If there is ever a concern with your order, our team will do our best to resolve it fairly and promptly.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us within 30 days of receiving your order so we can assist.

Please email contact@moonaireofficial.com and include:

  • Your order number
  • A brief description of the issue
  • Clear photos or videos showing the fault

Our team will review your request and advise whether the item qualifies for a repair, replacement, or refund in accordance with Australian Consumer Law. Please do not send the item back before receiving written approval and return instructions from Moonaire.

30-Day Returns & Exchanges

You may return or exchange unworn Moonaire jewellery within 30 days of delivery for a refund or exchange.

Returned pieces must be:

  • Unused and in their original condition
  • Returned with the original packaging, including any boxes, pouches, or inserts

All returns must be reviewed and approved by Moonaire before any item is sent back. To start a return or exchange, email contact@moonaireofficial.com within 30 days of delivery with your order number and the reason for your request. Please wait for written approval and return instructions before sending the item. Items returned without prior approval may not be accepted.

For Australian orders, Moonaire will advise shipping options for approved returns. For international orders, return shipping costs are the responsibility of the customer unless otherwise arranged.

Once the item has been received and inspected, we will confirm your refund or exchange by email.

Please note: natural variations in gemstones, minerals, shells, or pearls are not considered faults and are not eligible for return on that basis alone.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Refunds are typically processed within 5–10 business days after the returned item has been received and inspected.

Please note that your bank or payment provider may require additional time for the funds to appear in your account.

Natural Variations

Many Moonaire designs feature natural materials such as gemstones, minerals, shells, or pearls.

Because these elements are formed in nature, each piece will display its own unique variations in colour, pattern, inclusions, shape, and texture. These natural differences are part of the beauty and individuality of the material and are not considered faults or defects.

Your Rights Under Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

If a product is faulty, not as described, or not fit for its intended purpose, you may be entitled to a repair, replacement, or refund.

Contact

If you have any questions regarding your order or this policy, our team will be happy to assist.

contact@moonaireofficial.com

We aim to respond within 1–3 business days.

Moonaire · Brisbane, Queensland, Australia