Orders are typically prepared and dispatched within 1–3 business days, excluding weekends and public holidays. Once your order has been shipped, you will receive a confirmation email with your tracking details.

Yes, Moonaire ships worldwide using tracked international services via Australia Post.

Delivery times depend on your location and the shipping method selected at checkout. For Australia, standard shipping is estimated at 5–8 business days and express shipping at 2–3 business days. International delivery estimates vary by region and are shown at checkout. Delivery times are estimates and may be affected by customs processing or carrier delays.

Within Australia, Standard shipping begins from AUD $13.50 and is complimentary from AUD $450; Express begins from AUD $21.50 and remains a paid service. International Standard begins from AUD $28.40 for New Zealand, AUD $31.10 for Asia, AUD $33.55 for North America, AUD $38.90 for Europe and Africa, and AUD $44.95 for selected higher-cost destinations. International Express begins from AUD $45.40. Rates may adjust with order value, and the exact options and final rate are shown at checkout.

If your order has not yet been dispatched, we will do our best to assist. Please contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.

Once your order has been shipped, you will receive a confirmation email with your tracking number. You can track your parcel directly through the Australia Post website using the tracking details provided.

All orders are shipped with Australia Post for both domestic and international deliveries.

If your parcel appears to be lost or delayed, please contact us and we will do our best to assist. Once an order has been dispatched, delivery is handled by the shipping carrier, but we are always happy to help guide you through the next steps.

Available payment methods may include Shopify Payments, credit and debit cards, PayPal, Afterpay, and other secure payment options shown at checkout.

Payments are processed securely through trusted third-party providers. If a payment does not go through, check that your billing details are correct, your card is authorised for online transactions, and your payment provider has not declined the transaction.

All prices are listed in Australian Dollars (AUD) and include GST where applicable under Australian law. International customs duties, taxes, or import fees are the responsibility of the customer.

Our jewellery uses carefully selected materials which may include natural crystals, pearls, shell and other organic elements, paired with sterling silver, gold plating, stainless steel and, in future collections, other precious metals or gemstones. Materials are listed on each product page.

Yes, we use natural crystals. Each stone is unique, so subtle variations in colour, texture, or inclusions are part of its natural character. Some stones may undergo gentle enhancement to support colour, stability, or finish.

All jewellery naturally evolves with wear. Gold plating may gradually soften, and silver may develop a natural patina. Mindful care helps each piece retain its beauty for longer.

Our pieces are designed to be hypoallergenic where possible and are free from common irritants such as nickel. Sensitivities can vary from person to person.

Each product page includes materials, dimensions, care guidance, and other helpful information to support your purchase.

Colour options vary by design. Natural crystals, pearls, and other natural materials may have subtle variations in colour, texture, or pattern. Please refer to each product page for the most accurate details.

Restock timing varies by piece. Check the product page for updates or contact us directly for the latest availability.

Avoid contact with water, perfumes, lotions, and chemicals. Store your piece in a dry place when not in use.

Yes. Moonaire pieces are designed for everyday wear, with the understanding that gentle handling will extend their longevity.

We recommend removing your jewellery before swimming, showering, or exercising to maintain its finish.

Gold plating is a delicate layer that naturally wears over time through friction, skin contact, and exposure. This is a normal part of its lifecycle.

Yes. Moonaire offers a limited warranty covering manufacturing defects on eligible jewellery purchased directly from our website, in addition to your rights under Australian Consumer Law. See our Warranty Policy for full details.

Contact us within 7 days of receiving your order with your order number and clear photos or videos. We will review your request and advise the next steps in line with our policy and Australian Consumer Law.

Yes. Unworn pieces in original condition and packaging may be returned or exchanged within 30 days of delivery.

This may include faulty clasps, structural defects, or stones detaching due to workmanship. Normal wear and tear is not considered a fault.

Stop wearing the item and contact us with your order number, a brief description, and clear photos or a short video. We will review the request and guide you through the next steps.

Moonaire offers a 30-day returns and exchanges policy. Unworn jewellery in original packaging may be returned or exchanged within 30 days of delivery. If an item arrives faulty, damaged, or not as described, contact us within 7 days.

For Australian returns within the 30-day window, we will advise shipping options when you contact us. For international orders, return shipping is usually the customer's responsibility unless otherwise arranged. Prepaid labels may apply for approved faulty Australian items.

Email contact@moonaireofficial.com within 30 days of delivery with your order number. We will provide exchange instructions for unworn items in original condition and packaging.

Each crystal carries a symbolic meaning inspired by cultural and historical interpretations. These meanings are offered as a source of reflection and personal connection.

Moonaire jewellery is not intended to provide medical or therapeutic benefits. The meaning of each piece is symbolic rather than prescriptive.

Choose what feels meaningful to you. Often, the piece you are drawn to reflects something you already carry within.

We take care to represent each piece accurately. Due to natural materials and lighting, subtle variations may occur.

Moonaire is an independent brand, with each piece thoughtfully selected and prepared with care.

Contact contact@moonaireofficial.com and we will respond as soon as we can.

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