Privacy Policy

Last updated: 21 July 2026

At Moonaire, your privacy is treated with care and respect.

We are committed to protecting your personal information and handling it with transparency,
responsibility, and discretion. This Privacy Policy explains how Moonaire collects, uses,
discloses, and safeguards personal information when you visit or make a purchase from
www.moonaireofficial.com.

By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

When you interact with Moonaire, certain personal information may be collected to provide our services and operate our business effectively.

Personal Information

This may include:

  • name
  • email address
  • phone number
  • billing and shipping address

Transaction Information

When purchases are made through our website, we may collect:

  • order history and purchase details
  • customer support communications
  • order delivery information

Technical Information

When visiting our website, certain technical information may be collected automatically, including:

  • IP address
  • browser type and device information
  • website interaction data
  • referring pages and browsing behaviour

This information helps us understand how visitors interact with our website.

Payment Information

Payments are processed securely through trusted third-party payment providers.

Moonaire does not store full credit card details.

2. How We Use Your Information

We use personal information only where reasonably necessary to operate our business and provide our services.

This may include:

  • processing and fulfilling orders
  • communicating about purchases, shipping updates, or enquiries
  • providing customer support
  • sending marketing communications if you have subscribed
  • improving website functionality and customer experience
  • complying with legal or regulatory obligations

Moonaire does not collect personal information beyond what is necessary to provide these services.

3. Sharing Your Information

Moonaire values your trust and does not sell, rent, or trade personal information.

However, certain information may be shared with trusted service providers who assist in operating our business. These may include:

  • ecommerce platform providers (Shopify)
  • payment providers (Shopify Payments, PayPal, Afterpay or similar services)
  • shipping providers (such as Australia Post)
  • email marketing or communication platforms
  • analytics providers (such as Google Analytics)

These providers receive only the information required to perform their services and are required to handle data in accordance with applicable privacy obligations.

4. Cookies & Website Analytics

Moonaire uses cookies and similar technologies to improve website performance and enhance the browsing experience.

Cookies may be used to:

  • remember your preferences
  • enable certain website features
  • analyse traffic and website performance

You may disable cookies through your browser settings; however, some website functionality may be affected if cookies are disabled.

5. Marketing Communications

If you choose to subscribe to Moonaire communications, we may occasionally send emails regarding:

  • new collections
  • product updates
  • brand news
  • exclusive offers

Consent to Receive Marketing

By subscribing to Moonaire communications, creating an account, or providing consent during checkout, you agree that we may send occasional marketing communications.

Respectful Communication

Moonaire values thoughtful and respectful communication. We aim to send marketing messages only when they are relevant or meaningful to our community.

Unsubscribe

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

6. Data Security

Moonaire takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

  • SSL encryption for secure website browsing
  • trusted payment processing systems
  • secure hosting infrastructure

While we take appropriate precautions, no online system can guarantee absolute security.

7. Accessing or Correcting Your Information

You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

Requests can be made using the contact details provided at the end of this policy.

Moonaire will respond within a reasonable timeframe in accordance with Australian privacy regulations.

Identity Verification

To protect the privacy and security of our customers, Moonaire may require reasonable verification of identity before providing access to, correcting, or deleting personal information.

If identity cannot be sufficiently verified, we may decline or delay the request until appropriate verification is provided.

8. Data Retention

Moonaire retains personal information only for as long as reasonably necessary to:

  • fulfil orders and provide services
  • comply with legal, tax, or accounting obligations
  • resolve disputes and enforce our agreements

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

9. Third-Party Links

Our website may occasionally contain links to third-party websites or services, including social media platforms.

These websites operate independently of Moonaire. We are not responsible for their privacy practices or content.

We encourage visitors to review the privacy policies of those websites before providing personal information.

10. International Visitors

Moonaire operates from Australia.

If you access our website from outside Australia, please note that your information may be transferred to and processed within Australia.

By using this website, you consent to the transfer and processing of your information in accordance with this Privacy Policy.

11. Changes to This Policy

Moonaire may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.

The most current version will always be available on our website, and the “Last updated” date will indicate when the policy was revised.

Contact

If you have any questions about this Privacy Policy or wish to request access to, correction of, or deletion of your personal information, please contact us:

contact@moonaireofficial.com

Moonaire · Brisbane, Queensland, Australia